Your questions, answered honestly.

Yes. It is sourced from a single Gir cow dairy using indigenous Gir cow milk, the kind that produces A2 protein. Every batch is independently lab-tested for milk-fat purity, moisture and adulteration before we sell it, and our FSSAI licence is public. We publish what we test for on our proof page.

No. We do not make ghee. We carefully source it from a single Gir cow dairy that uses the traditional bilona method, and we independently lab-test every batch before we sell it. Our job is sourcing and verification, not manufacturing, and we would rather be honest about that.

Bilona is a traditional curd-churning method: milk is set to curd, the curd is churned to butter, and the butter is gently heated to ghee, rather than making ghee directly from cream. The dairy we source from uses this method. We verify the result in an independent lab.

A1 and A2 refer to two variants of the beta-casein protein in cow milk. Indigenous Gir cows produce A2 milk, the kind traditional ghee was always made from. We do not make medical claims about it, we simply source the A2 Gir cow kind and verify it.

No. Ghee turns liquid in summer and solid or grainy in winter. This is normal and a sign that nothing has been added. If a so-called pure ghee stays liquid through an Indian winter, that is a reason to be suspicious, not a sign of quality.

Yes. Real A2 Gir cow bilona ghee needs far more milk per jar than ordinary ghee, is bottled in glass, and is lab-tested every batch. The price reflects the milk, the verification and the packaging, not a markup. Compared with other genuine A2 Gir cow bilona ghee, we sit at roughly half the price.

Yes. The FSSAI licence number is on every label and in our footer. Each batch is also independently lab-tested for adulteration, moisture and free fatty acid content.

Most are sourced from farms practising organic methods, but we only carry the "organic" claim on products that hold a current third-party certification. The others are honestly labelled "single-origin" or "natural-grown" - we would rather under-promise than mis-label.

Turmeric: Erode, Tamil Nadu (high-curcumin Salem variety). Hing: hand-graded Iranian compound, blended in Lalitpur. Ceylon cinnamon: Sri Lanka (true Cinnamomum verum, not cassia). Each product page lists origin, harvest period and the lot number.

We source whole spices and have them ground to order in small, fresh lots, rather than grinding a year of stock at once, so the volatile oils do not oxidise. Whole spices we sell as-is.

Because it is fresh and high in curcumin. Stale supermarket turmeric is mostly starch with the colour oxidised away. The vivid orange-ochre tint you see is the curcumin still alive.

A cool, dry shelf is plenty - no refrigeration needed. Use a clean, dry spoon every time (water introduces mould). Keep away from direct sunlight and the stovetop. Once opened, finish within 6 months for peak aroma.

Unopened: 12 months from manufacture date (printed on the lid). Opened: 6 months when stored correctly. Most customers finish a 500ml within 4 weeks of opening, so this is rarely the limit.

No. Refrigeration changes nothing about safety and only makes it harder to scoop out. Pure ghee is shelf-stable because the water and milk solids have been clarified out during the bilona finish.

Air-tight container, away from heat and direct light. Whole spices keep for 12+ months; ground spices are best within 6 months of opening. We send our ground products in stand-up zip pouches so you can reseal them.

Metro PIN codes (Mumbai, Delhi, Bengaluru, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad) get delivery in 2-4 working days. Tier-2/3 cities take 3-6 days. Hilly and north-east PINs add 1-2 days. We dispatch within 24 hours of receiving an order.

Yes - on every order above ₹999. Below that, a flat ₹79 shipping fee applies regardless of weight or distance.

Not yet. Domestic India only. We are evaluating Singapore, UK and US for 2026 but no firm date.

Most metros and tier-1 PINs are served by Delhivery surface or air. Remote PINs go via Bluedart or India Post Speed Post. The tracking link in your shipment email lets you check progress live.

The checkout page checks your PIN against our courier coverage map in real time. If it is not serviceable, the page tells you before you pay. You can also pre-check at the product page.

Yes. Each jar is sleeved in paper straw, wrapped in corrugated fluting, and packed inside a double-walled carton with foam corners. We have shipped to every Indian state with under 0.2% breakage. If anything arrives damaged, we replace within 48 hours - just send a photo.

Not currently. Every dispatch is a third-party courier handoff with their standard transit windows.

Cards (Visa, Mastercard, RuPay, Amex), UPI, all major net-banking, and wallets - all secured via Razorpay. We are also adding Bank Transfer for B2B orders.

Yes. We never see or store your card details. Razorpay is PCI-DSS Level-1 certified and uses bank-grade encryption end-to-end.

Razorpay supports EMI on most credit cards (3, 6, 9, 12 months). The option appears at checkout if your card is eligible.

Yes. COD is available across India. Because the jars are glass, we pack them carefully and may send a quick WhatsApp confirmation before dispatch so your order reaches you safely.

Yes. A GST invoice is auto-generated for every order and emailed within a few minutes. For B2B orders, send us your GSTIN at checkout (in the notes field) so we can include it on the invoice.

7-day no-questions return on all unopened, sealed products. If a sealed product feels off or arrived damaged, message us with a photo - we replace or refund, no fuss.

For food-safety reasons we cannot resell opened products, so opened jars are not eligible for return. But if there is a quality issue (off smell, off taste, foreign object) please send a photo and a description - we will replace or refund on a case-by-case basis. We have honoured every such request so far.

Refunds hit your original payment method within 5-7 business days. For UPI / net-banking, usually 2-3 days. For credit cards, 4-7 days. We trigger the refund the same day we receive the returned product or approve a damage claim.

Send a photo of the package and the damaged item to care@desibynature.in or WhatsApp +91-9112345165 within 48 hours. We will arrange replacement or refund within 2 working days.

Yes - anytime before it ships (usually within 24 hours of placing). WhatsApp +91-9112345165 or email care@desibynature.in with your order code. Once a courier picks it up, you would need to refuse delivery and we will refund on return.

You will get the tracking number on email AND WhatsApp on +91-9112345165 the moment your order ships. The tracking link in that email opens the courier's live tracking page. You can also see status under "My orders" in your account.

Check spam first (search "Desi By Nature"). If still missing, your order is fine - just email care@desibynature.in with the phone number you placed the order with and we will resend.

WhatsApp +91-9112345165 is fastest (usually a reply within the hour, 10am-9pm IST). Email care@desibynature.in for anything that needs paperwork.

Pick a product, pick a delivery interval (every 30, 45, 60 or 90 days), and check out. We ship and bill on the same schedule automatically. You can pause, change qty or cancel any time from your account.

Yes - subscribed orders get 10% off the listed price, every shipment. The discount is applied automatically.

Yes. Open your account, go to Subscriptions, and hit Pause. You can resume any time. Paused subscriptions do not ship and do not bill.

Same place - in your account under Subscriptions. Changes take effect from the next shipment.

Plastic leaches into warm oils. Tin reacts with the lactic acid that ghee carries from the cultured-curd step. Glass is inert, food-safe, and lets the aroma stay true for a full year. It also cleans up beautifully for reuse - many customers refill our jars with home-made things.

The glass jar, the steel lid and the corrugated carton are all recyclable end-to-end. The shipping cushion is paper-straw, not bubble wrap. The shipping tape is paper. We are working towards zero plastic in the entire chain by Q4 2026.

Yes - 1L and 5L jar formats for restaurants, hostels and bulk gifting. Email care@desibynature.in with your monthly requirement for institutional pricing.

Yes, to organic stores, cafes, restaurants and corporate gifting programmes. Minimum order ₹25,000. Email care@desibynature.in for a price sheet and the wholesale agreement.

We do custom-curated wooden gift boxes with ghee + spice combinations, hand-tied with jute and a printed card. Lead time 7-10 days. WhatsApp +91-9112345165 with your headcount and budget.

Not at this stage. Every jar that leaves our facility carries the Desi By Nature label - keeps the quality story consistent.

No. Guest checkout works. We auto-create a lightweight account against your email so you can track the order and reorder later - just hit "Forgot password" on the login page to set one.

Visit https://desibynature.in/forgot, enter your email, and we send a one-time link valid for 30 minutes.

Only to fulfil your order, send transactional updates, and (if you opt-in) occasional product news. No third-party trackers beyond standard analytics. We never sell email lists. Full privacy policy at https://desibynature.in/privacy.

Email care@desibynature.in from the registered address with subject "Delete my data". We process within 7 days and confirm in writing.